Refund Policy
Refund Policy
This Refund Policy explains how refund requests for Mizan SEO subscriptions are handled. A Mizan SEO subscription is an annual subscription paid as one upfront payment. There is no general refund window and no automatic right to a refund simply because a user has subscribed.
General refund principle
A refund is not available merely because a user changes their mind after completing payment. By subscribing, the user confirms that they chose the plan and completed the purchase voluntarily.
Refunds may be considered only in specific circumstances and for an acceptable reason, and any refund is granted or declined at Mizan SEO's discretion based on the circumstances of the case. Submitting a refund request does not guarantee approval.
Annual subscription and renewal
Subscriptions are paid annually as one payment. The subscription does not automatically renew at the end of the year; a user may renew for another year at any time from the dashboard, subject to the plan and pricing available at the time of renewal.
Cancelling or choosing not to renew does not automatically create a right to a refund for the current paid period. Access remains tied to the paid subscription term unless Mizan SEO approves a refund under this policy.
See the current plans and pricing on the pricing page.
Cases where a refund may be requested
A user may contact us when there is a specific circumstance and an acceptable reason for requesting a refund. Mizan SEO reviews the account, payment information, and circumstances before making a decision.
The following are specific cases we handle:
Duplicate payment for the same subscription
If the same subscription is charged twice because of a payment error, the value of one subscription payment is refunded, while the value of one valid subscription payment is retained.
Payment was charged but the subscription was not activated
If Creem successfully charged the payment but the subscription was not activated because of a technical issue on the platform, a refund is not required simply because activation failed. Contact support and the Mizan SEO team will verify the payment and manually activate the subscription when the payment is confirmed.
Cases that are not eligible for a refund
A user is not entitled to a refund merely because of:
- A change of mind after subscribing.
- Not using the tools or not using them as much as expected.
- Forgetting to cancel or deciding not to renew.
- Having part of the annual subscription term remaining.
- Not achieving a specific SEO ranking, traffic level, or other search result; Mizan SEO provides analysis and recommendations and does not guarantee specific search-engine results.
Submitting a request does not guarantee approval because every case is reviewed according to its actual circumstances.
Accounts suspended for violations
If an account is suspended or terminated because of a violation of the terms or acceptable-use rules, including:
- Abuse or misuse of the service.
- Fraud.
- Attempts to bypass platform systems or limits.
- Account sharing in violation of the rules.
- Any use that violates the Terms of Service or applicable law.
Mizan SEO may suspend or terminate the account, and no refund is available in these cases.
See the Terms of Service and Acceptable Use Policy for the rules governing use of the service.
How to request a refund
If you believe your situation should be considered for a refund, open a support ticket from your dashboard and select “Billing & Subscription”. Clearly explain the reason for your request and include your payment transaction ID when available.
You may also contact our legal email: wecare@mizanseo.com.
For general account and service questions, visit the Help Center.
Refund processing
If a refund is approved, Mizan SEO processes it within 24 hours from the time the refund is approved on our side.
Refunds are issued through Creem to the original payment method. However, the time required for the refunded amount to actually appear in the user's account may depend on Creem, the bank, or the payment provider. Mizan SEO does not control the external provider's posting time.
When a full refund is issued, the subscription associated with the refunded payment may be terminated according to the status of the account and transaction.
Refund FAQ
Can I get a refund just because I changed my mind?
No. The subscription is purchased voluntarily as an annual prepaid subscription. A refund is not an automatic right and is not granted merely because the user changes their mind or no longer wants to use the service.
Can I cancel my subscription and get a refund?
Cancellation or non-renewal does not automatically create a refund right. The current subscription remains tied to its paid term, while the user can renew for another year from the dashboard at any time.
What happens if I was charged twice by mistake?
If the same subscription was charged twice because of a payment error, one subscription payment is refunded and one subscription payment is retained.
What if Creem charged me but my subscription was not activated?
Contact support through a ticket. After the payment is verified, the Mizan SEO team can manually activate the subscription instead of issuing a refund for a technical activation problem.
How long does a refund take?
Mizan SEO processes an approved refund within 24 hours on our side. The time for the money to appear in your account may take longer and is controlled by Creem, your bank, or the payment provider.
Do I get a refund if my account is suspended for a violation?
No. In cases involving abuse, fraud, attempts to bypass the system, account sharing, or other violations of the Terms of Service, Mizan SEO may suspend the account and no refund is available.
Where can I see current pricing and subscription information?
See the pricing page for current plans and pricing, and the Help Center for guides and common questions.
Contact
For questions about refunds, payments, or subscriptions:
You can also use the support page from inside your account.
Service provider
Mizan Seo LLC — Riyadh, Saudi Arabia